The challenge: A Series B telehealth platform was running 12,000 monthly consultations on Twilio Video with a separate transcription vendor, a third-party note-taking tool, and manual EHR data entry. Providers spent 15 minutes per encounter on documentation. The compliance team struggled to maintain audit trails across four different systems, each with its own BAA and data handling policy.
The migration: The engineering team replaced Twilio Video, their transcription vendor, and their note-taking tool with V100's unified API. Integration with their Epic-based EHR took six weeks. The V100 SDK embedded directly into their existing React patient portal. FHIR export eliminated manual data entry for encounter notes.
The result: Provider documentation time dropped from 15 minutes to 9 minutes per encounter, a 40% reduction. The compliance team now manages a single BAA with a single vendor. Audit logs are unified, searchable, and exportable for annual HIPAA audits. Infrastructure cost decreased by 35% due to vendor consolidation and the elimination of per-minute transcription fees from their previous provider.